Emerce
Customer Experience
Emerce Customer experience
Interacting with customers is changing as a result of the growing number of channels and technology such as AI. Brands and companies need to rethink their customer service, experience, contact and engagement. It demands an effort to engineer service levels, brand positioning and work on product improvement. As a result conversion and loyalty will increase.
Customer Experience is about improving conversion and loyalty using an advanced multichannel customer strategy.
The Emerce Customer Experience Collection will launch on on May 16th, 2024 on Emerce TV.
This video collection gives an overview of trends, insights and best practices. We will inform you about the best cases in multi channel customer experience, service and engagement. We will discuss topics and channels such as social, email, web, mobile, ai, chat(bots) and topics such as messaging, conversational, etc. Experts share their knowledge about multi-channel customer engagement, customer service, CX and contact. You will learn about the best strategies to reach, affect and retain your customers.
The audience
200+
registrations
50%
decision making authority
50%
client organisations
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